8/5/2023 0 Comments Kayako desktop web browser![]() If this is the device you'll use most often with Duo then you may want to enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" or "Automatically call this device" and click Save. ![]() You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator. The "Continue" button is clickable after you scan the barcode successfully.Ĭan't scan the barcode? Click Or, have an activation link emailed to you instead. and follow the instructions. Follow the platform specific instructions for your device: On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. After installing our app return to the enrollment window at and click I have Duo Mobile installed.Īctivating the app links it to your account so you can use it for authentication. Supported Devicesįor instructions on configuring DUO protected email on your mobile device visit this page.įollow the platform-specific instructions on the screen to install Duo Mobile. This second factor of authentication is separate and independent from your username and password - Duo never sees your password. With Duo Push, you'll be alerted right away (on your phone) if someone is trying to log in as you. Two-factor authentication adds a second layer of security, keeping your account secure even if your password is compromised. They can often be stolen, guessed, or hacked - you might not even know someone is accessing your account. Passwords are increasingly easy to compromise. Duo lets you link multiple devices to your account, so you can use your mobile phone and a landline, a landline and a hardware token, two different mobile devices, etc. No mobile phone? You can also use a landline or tablet, or ask your administrator for a hardware token. Your administrator can set up the system to do this via SMS, voice call, one-time passcode, the Duo Mobile smartphone app, and so on. Once you've enrolled in Duo you're ready to go: You'll login as usual with your username and password, and then use your device to verify that it's you. Verifying your identity using a second factor (like your phone or other mobile device) prevents anyone but you from logging in, even if they know your password. Maybe will not be for us after a few years, but right now it suits our needs much better than Kayako.Two-factor authentication adds a second layer of security to your online accounts. We are switching to as it integrates seamlessly with our phone system and the API for inserting customer data is actually useful. ![]() I'll be happy when we migrate away from it. Now I understand the need for seats, but when I need 1 or 2 more I do not want to buy another set of 10. For us, it has started to slow down significantly as the database has grown.Īnother thing that kind of annoyed me was the seat situation. ![]() We have been using it since early 2011, and for the first year or so it worked pretty good. If you are using it for internal stuff and don't need to change the templates, you will probably be pretty happy with it for a while. Everything that goes into Kayako for us comes in via email. I guess I should add that we don't allow access to the support center at all for our customers. The first time I upgraded and lost all the templates it annoyed me greatly as I spent a lot of time perfecting them. For us though, we have our CSRs using it to interact with customers, so we needed some customization to brand it as our own. It worked alright in the stock configuration.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |